STANDARD PROCESSING TIME: 5-7 WORKING DAYS ♥

Shipping Information

PROCESSING TIME + SHIPPING TIME = ESTIMATED DELIVERY DATE

Standard processing time is 5-7 working days. Any processing delays will be highlighted first on our Instagram (@apollojewelleryuk) - please bare in mind that I am only one person so processing times may be effected by illness, holidays, etc. I will always do my best to dispatch orders on time but please be patient if delays do occur.

 

FOR UK ORDERS:

Free standard shipping applies to all UK orders (tracking not included). With this shipping option packages are sent 2nd class via Royal Mail, expected delivery within 2-3 working days.

Express shipping can be applied at checkout for an additional cost of £0.99 (tracking not included). With this shipping option packages are sent 1st class via Royal Mail, expected delivery within 1-2 working days. 

Tracked shipping can be applied at checkout for an additional cost of £2.99. With this shipping option packages are sent Tracked 48 via Royal Mail, expected delivery within 2 working days. Please email us at orders@apollojewellery.co.uk to request your tracking number if not already attached to your order.

 

FOR EU ORDERS:

A £3 delivery charge is taken at checkout. Packages are sent international standard via Royal Mail (tracking not included), expected delivery within 3-5 working days.

Tracked shipping can be applied at checkout for an additional cost of £10. With this shipping option packages are sent international tracked via Royal Mail, expected delivery within 3-5 working days. Please email us at orders@apollojewellery.co.uk to request your tracking number if not already attached to your order.

FREE SHIPPING ON ORDERS OVER £30! Use code 'FREESHIPPING' at checkout. Packages are sent international standard via Royal Mail (tracking not included), expected delivery within 3-5 working days.

IMPORTANT NOTE: Your package may incur tax & customs charges. We are not liable for these charges, it is a risk you take purchasing from outside the EU. Find more information about this here.

 

FOR ORDERS OUTSIDE THE UK & EU:

A £10 delivery charge is taken at checkout. Packages are sent international tracked via Royal Mail, please email us at orders@apollojewellery.co.uk to request your tracking number if not already attached to your order. Expected delivery times vary depending on the package destination.

 

*Due to COVID-19 & staff shortages, Royal Mail have been experiencing some delays with delivery in some cases so please be patient. The expected delivery times cannot always be met so take them as an estimation.

 

If you suspect your package has been lost, email us at orders@apollojewellery.co.uk

Please be aware that claims for lost packages can't be submitted until 20 working days after the expected delivery date for UK & EU orders, and 25 working days for the Rest of the World. Replacement items will not be sent out until a claim can be submitted so, if you email prior, there is nothing we can do for you.